Maysalward Games Privacy Policy

Last updated: 7 August 2026

Maysalward Games (“Maysalward,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you use our mobile games, websites, customer-support channels, and related services (collectively, the “Services”).

This Policy also explains the choices and rights available to you. Some games or features may display an additional privacy notice where their data practices differ from those described here.

1. Who We Are

Maysalward Games is the entity responsible for the personal data described in this Policy.

Address: The Abdali, The Boulevard Avenue, Rafiq Al Hariri Street, Central Square, Entrance 3, Amman, Jordan
Email: info@maysalward.com
Support: https://www.maysalward.com/support

2. Personal Data We Collect

The data we collect depends on the Service you use, the device and platform you use, and the choices you make.

2.1 Data you provide

We may collect:

• account information, such as your display name, username, email address, and login credentials;

• age or date-of-birth information where needed to provide age-appropriate experiences;

• messages, attachments, and other information you submit to customer support;

• survey, competition, promotion, and newsletter responses;

• profile information and content you choose to make available through a game or social feature; and

• job-application or business-contact information when you apply for a position or communicate with us professionally.

2.2 Data collected automatically

When you use the Services, we and our service providers may automatically collect:

• device and technical data, including device type, operating system, language, app version, IP address, approximate location derived from IP address, advertising identifiers, and other device identifiers;

• gameplay and usage data, including game progress, scores, achievements, session dates and duration, feature interactions, crash reports, and diagnostic logs;

• transaction data, such as the product purchased, transaction time, and purchase status. Payment-card details are generally processed by the relevant app store or payment provider and are not received or stored by us; and

• cookie and similar-technology data from our websites and, where applicable, our apps.

2.3 Data received from other sources

We may receive data from:

• app stores, platform operators, authentication providers, analytics providers, advertising partners, and fraud-prevention providers;

• social networks or connected services when you choose to link or use them with a Service; and

• publicly available sources, where permitted by law.

The third party’s own privacy policy governs its independent processing of your data.

3. How We Use Personal Data

We may use personal data to:

• provide, operate, maintain, and personalize the Services;

• create and manage accounts, save progress, and enable multiplayer or social features;

• process and verify purchases and deliver requested products or benefits;

• provide customer support and respond to requests;

• troubleshoot, analyze performance, prevent fraud and abuse, and improve security;

• measure use of the Services and develop new games, features, and content;

• administer surveys, competitions, promotions, and rewards;

• send service messages and, where permitted, marketing communications;

• select, measure, and limit advertising, including personalized advertising where you have provided any consent required by law;

• comply with legal obligations, enforce our terms, and protect the rights, safety, and property of users, Maysalward, and others; and

• evaluate job applicants and manage professional relationships.

Where applicable law requires a legal basis, we rely on one or more of the following: performance of a contract, compliance with a legal obligation, our legitimate interests or those of another party, protection of vital interests, or your consent. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

4. Cookies and Similar Technologies

We may use cookies, software development kits (SDKs), pixels, local storage, and similar technologies to operate the Services, remember preferences, understand usage, maintain security, and support advertising.

Where required, we ask for consent before using non-essential technologies. You can manage choices through any consent tool we provide, your device privacy settings, and your browser settings. Blocking certain technologies may affect some features. Removing a cookie does not necessarily reset a preference stored elsewhere, such as in an app or device setting.

5. Advertising and Analytics

Some Services may include advertising or use analytics providers. These providers may process device identifiers, IP addresses, approximate location, app interactions, and ad-performance data to provide, measure, limit, or personalize ads and to analyze Service performance.

Where required by law, personalized advertising is used only with appropriate consent. You may be able to limit ad personalization through an in-Service consent tool or your iOS, Android, or platform privacy settings. Resetting or restricting an advertising identifier does not necessarily remove ads; it may make them less personalized.

Maysalward does not sell personal data for money. Certain advertising disclosures may nevertheless be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where those laws apply, we provide the required opt-out method.

6. When We Disclose Personal Data

We may disclose personal data to:

• service providers that support hosting, cloud storage, analytics, customer service, security, fraud prevention, communications, payments, and other business operations;

• platform, advertising, and analytics partners that help distribute, operate, analyze, or monetize the Services, subject to applicable consent and opt-out requirements;

• affiliates and business partners where necessary to provide the Services or operate our business;

• professional advisers and authorities when reasonably necessary to comply with law or legal process, establish or defend legal claims, investigate misconduct, or protect rights and safety; and

• parties to a business transaction in connection with a merger, financing, reorganization, bankruptcy, or sale of some or all of our business or assets, subject to appropriate safeguards.

We do not permit a service provider to use personal data for purposes unrelated to the services it performs for us, except as allowed by law and the applicable agreement.

7. International Data Transfers

Maysalward is based in Jordan, and our providers or partners may process data in other countries. Those countries may have data-protection laws that differ from the laws where you live.

Where required, we use lawful transfer mechanisms and appropriate safeguards, such as adequacy decisions, approved contractual clauses, or another mechanism recognized by applicable law. You may contact us for more information about safeguards relevant to your data.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain security, resolve disputes, enforce agreements, and meet legal, accounting, or regulatory obligations.

Retention periods vary according to the type of data, the Service, the sensitivity of the data, the applicable limitation period, and legal requirements. When data is no longer required, we delete or anonymize it. Residual copies may remain in backups for a limited period and are isolated from ordinary use until overwritten or deleted.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system or transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized account access.

10. Your Privacy Rights and Choices

Depending on where you live and subject to legal exceptions, you may have the right to:

• access or receive a copy of your personal data;

• correct inaccurate or incomplete data;

• request deletion of your data;

• restrict or object to certain processing;

• withdraw consent;

• receive certain data in a portable format;

• opt out of marketing, targeted advertising, or certain sales or sharing of personal data; and

• lodge a complaint with a competent data-protection authority.

To make a request, contact us using the details in Section 1. Please describe your request and the Service concerned. We may need to verify your identity. We will respond within the period required by applicable law. You may use an authorized agent where permitted by law, although we may require proof of the agent’s authority and identity verification.

You may unsubscribe from marketing emails through the link in the message. Even if you opt out of marketing, we may still send necessary service or account communications.

11. Children’s Privacy

Our treatment of children’s data depends on the intended audience and design of each Service. We do not knowingly collect personal data from a child in violation of applicable law. Where a Service is directed to children, or where we have actual knowledge that a user is below the relevant age threshold, we use age-appropriate protections and obtain verifiable parental consent when required before collecting, using, or disclosing the child’s personal data.

We do not use a child’s personal data for personalized advertising where prohibited. If you are a parent or guardian and believe a child provided personal data without the required permission, please contact us. After appropriate verification, we will take steps required by law, which may include deleting the data.

12. Additional Information for EEA and UK Users

If European Economic Area or United Kingdom data-protection law applies, Maysalward acts as the controller of the personal data described in this Policy unless a supplementary notice states otherwise.

You may exercise the rights described in Section 10. You also have the right to complain to the data-protection authority in the country where you live or work, or where you believe an infringement occurred. Where we rely on legitimate interests, you may request information about the balancing assessment. Where we rely on consent, you may withdraw it at any time.

13. Additional Information for California Residents

If the California Consumer Privacy Act, as amended, applies to Maysalward’s processing, California residents may have rights to know, access, correct, or delete personal information; receive information about categories of collection, use, and disclosure; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing when exercising privacy rights.

The categories of personal information we may have collected are described in Section 2; the purposes are described in Section 3; and the categories of recipients are described in Section 6. We do not knowingly sell or share the personal information of consumers under 16 without the affirmative authorization required by law.

To exercise an applicable right, use the contact details in Section 1 or any privacy-choice link made available in the relevant Service. We will not discriminate against you for exercising a privacy right.

14. Third-Party Services and Links

The Services may contain links to, integrations with, or content from third parties. Maysalward does not control those parties’ privacy or security practices. Review their policies before providing personal data or using their services. A link or integration does not imply endorsement.

15. Changes to This Policy

We may update this Policy to reflect changes in our Services, practices, or legal obligations. We will post the revised Policy and update the date above. Where required by law, we will provide additional notice or request consent before a material change takes effect.

16. Contact Us

For questions, complaints, or privacy-rights requests, contact:

Maysalward Games
The Abdali, The Boulevard Avenue, Rafiq Al Hariri Street, Central Square, Entrance 3, Amman, Jordan
info@maysalward.com
https://www.maysalward.com/support